Legal
Return Policy
Last updated: September 23, 2026
Draft notice: as a B2B/wholesale manufacturer, our return terms are typically negotiated per purchase order rather than a fixed consumer-style return window. The placeholder below should be confirmed and refined with your actual claims process before launch.
Quality Claims
If a bulk order arrives with a manufacturing defect or does not match the confirmed specification, contact our export desk within 7 days of delivery with photos/video of the affected units and your order reference. We review claims case by case.
Resolution
Confirmed defects are resolved by replacement, credit toward a future order, or partial refund, at our discretion, depending on the nature of the issue and order terms agreed at the time of purchase.
Custom & Private-Label Orders
Because private-label and custom-engraved orders are made to your specification, they are generally not eligible for return once production has started, except in the case of a confirmed manufacturing defect.
Contact
To open a claim: +92-307-7162276 or your assigned export desk contact.